TERMS & CONDITIONS 

 When you book online or via phone with Geaux Preaux, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Booking Terms & Conditions

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing

  • Geaux Preaux will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicles/vessels or to the location of service. Assure that your vehicle/ve is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

  • All vehicles/vessels are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes.

  • We cannot guarantee any firm times when accepting your booking.

  • Our detailing times are an estimate only. Each vehicle/vessels is different and may require more or less time to fulfill the detailing type

  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival

  • We reserve the right to take a debit or credit card details to secure the booking.

  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

  • All vehicles/vessels are cleaned at the customer’s own risk

  • All orders placed require an address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be canceled at any time at the sole discretion of Geaux Preaux. Geaux Preaux reserves the right to refuse service to anyone.

  • Geaux Preaux reserves the right to refuse or deny customer demands above and beyond the booked detailing

  • Geaux Preaux will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing Terms & Conditions

  • We have a minimum call-out charge that varies by location.

  • A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

  • Our prices are based on service type, location, type of car and condition of the vehicle and will be advertised as a FROM price.

  • Geaux Preaux reserves the right to charge each vehicles/vessels according to its condition, the type of vehicle and the customer location.

  • Geaux Preaux reserves the right to amend any price during any service should it differ from the original estimate

Communications

  • Geaux Preaux will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Geaux Preaux is not responsible for any of these potential costs.

  • Geaux Preaux may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner.

  • When your service request is matched to a provider, your name, phone number, service address and vehicle information will be shared with that service provider.

  • Geaux Preaux may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

Our Service Terms & Conditions

  • We may ask you where you heard about Geaux Preaux in order to gauge our marketing strategies

  • We may conduct customer satisfaction surveys

  • We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.

  • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation Terms & Conditions

  • We require 24 hours notice to cancel any booking/detailing service.

  • Geaux Preaux reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

  • Geaux Preaux reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.

  • Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

  • If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service.

  • Cleaning or repairing your vehicle/vessel personally or professionally after the initial service without authorization from Geaux Preaux voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

  • Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos or any additional work will be performed outside of the original package or estimate.

  • Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

  • Only services included in your order and additional services authorized by Geaux Preaux are covered under our service guarantee. Any services not authorized by Geaux Preaux are at customer's own risk.

  • Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Geaux Preaux

  • Any claims must be filed within 48 hours of the completion of the service by phone, email (info@go2geauxpreaux.com), or submitting a review online. Pictures of the area must be emailed to info@go2geauxpreaux.com within 24 hours of the claim being made.

Gift Cards

  • Gift Cards can only be used once per Auto or Marine service.

  • Gift Cards can not be combined or redeemed with additional promotions.

  • Gift Cards reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.

  • Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift card.

  • Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.

  • After 12 months of non-use the gift certificate is non-refundable.

  • Any promotional values or discounts expire after 6 months from time of purchase.

Window Tinting

  • All window tint installations come with a limited lifetime warranty. Your tint warranty is provided directly by the film manufacturer. Geaux Preaux  does not warranty against product defects.

  • Geaux Preaux will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service.

  • Prices do not include the removal of old film. Prices for film removal are based on the condition of the vehicle and the glass.

  • Minimum price for tint removal is $20 per window.

  • Any additional fees to remove your old film will be discussed prior to your service commencing.

Privacy Notice

  • This privacy notice discloses the privacy practices for Go2GeauxPreaux.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  • What choices are available to you regarding the use of your data.

  • The security procedures in place to protect the misuse of your information.

  • How you can correct any inaccuracies in the information.

  • Information Collection, Use, and Sharing

  • We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.

  • We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

  • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

  • Your Access to and Control Over Information

  • You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

  • Security

  • We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

  • Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

  • While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

  • If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (225)-572-4007-or Info@go2geauxpreaux.com

11468 Hwy 431 

St. Amant LA 70774

 (225)-572-4007

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2019 © Geaux Preaux created by Open Box Productions